Morning program co-hosted by Ziba Design and Oregon Business featuring celebrated CX author Jeanne Bliss and three CX industry leaders who share their successes and trials in unapologetically delivering meaningful CX that touches the hearts and minds of customers.

Jeanne Bliss, author of “Would you do that to your mother?” and founder of CustomerBliss

Kristi Langdon, Head of Customer Experience, Daimler Trucks North America

Celika Caldwell, Vice-President Customer Experience Design, AARP

Wendy Orner, Design Director, Global Air and Surface Care, Procter & Gamble

The program will conclude with a conversation amongst the speakers and an open Q A, moderated by Linda Baker, Editor, Oregon Business.