Client service agreements are also known as general service agreements, the scope of work agreements, or statement of work agreements. Sometimes they’re known as, “This is my contract for catering.” Or, “Here is my contract for photographing your wedding.” Whatever you do, you need a client service agreement. Not only will it help establish expectations and scope of work, it will detail how your client must pay you, when they must pay you, and how (if they’re able to) cancel or seek a refund. I believe every single business needs a written client service agreement. Thus, I decided to dedicate a whole course to discussing them.

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